TOUTS TV & SMART HOME CENTRE

Version 1.0 | Dated: 24 May 2018

Scope

The privacy policy explains how we use any personal information we collect about you when you use this website and our wider services. 

Glossary of Terms

What is personal data?

Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to): 
· Names and contact information ie emails and telephone numbers 
· National Insurance Numbers 
· Employment history 
· Employee numbers 
· Credit History 
· Personal tax 
· Payroll and accounting data 

What is sensitive personal data?

Sensitive personal data refers to the above but includes genetic data and biometric data. For example: 
· Medical conditions 
· Religious or philosophical beliefs and political opinions 
· Racial or ethnic origin 
· Convictions 
· Biometric data (eg photo in an electronic passport)

What is a Data Controller? 

For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.

The data controller is W.S.Tout & Co Ltd , 40 Park St, Weymouth. Dorset DT47DF 

The data protection officer is Simon Dunford who can be contacted at the above address or on touts.tv@hotmail.co.uk or by calling 01305 785017. 

What is a Data Processor? 

A “data processor” is a person or organisation which processes personal data for the controller. 

What is Data Processing? 

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

What do we mean by Business to Business?

PLC, LTD, LLP incorporated partnerships, trusts and foundations, local authorities and government institutions.

What do we mean by Business to Consumer?

Private clients, sole traders, unincorporated partnerships, trusts and foundations.

What information do we collect about you and how? 

W.S Tout & Co Ltd, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR). 

You agree that we are entitled to obtain, use and process the information you provide to us to enable us to discharge the Services and for other related purposes including; 
· Updating and enhancing client records 
· Analysis for management purposes 
· Statutory returns 
· Legal and regulatory compliance 
· Crime prevention. 

Analytics

 

We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience. 

Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data. You can view their privacy policy below: 

Google - http://www.google.com/intl/en/policies/privacy/ 

IP addresses 

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. W.S Tout & Co Ltd do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions. 

How will we use the information about you and why? 

At W.S Tout & Co Ltd we take your privacy seriously and will only use your personal information to provide the Services you have requested from us, be that sales of products, rental or maintenance agreements and supporting Schedules and as we have identified above. We will only use this information subject to your instructions, data protection law and our duty of confidentiality. 

For Business to Business Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests”. Under “legitimate interests” we can process your personal information if: we have a genuine and legitimate reason and we are not harming any of your rights and interests. 

For Business to Consumer Clients and Contacts our lawful reason for processing your personal information will be “A contract with the individual” eg to supply goods and services you have requested, or to fulfil obligations under an employment contract. This also includes steps taken at your request before entering into a contract. 

 
Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing the guarantee registration services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 

We will not share your information for marketing purposes with companies so that they may offer you their products and services. 

Transferring your information outside of Europe 

Some of our third-party providers may be located outside of the EU. Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting your personal data, you’re agreeing to this transfer, storing or processing. At the moment we have no third party suppliers in the U.S. but where that to change then our third-party suppliers are in the US we have ensured that their services fall under the necessary checks whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US. 

If you use our services while you are outside the EU, your information may be transferred outside the EU to give you those services. 

Security precautions in place about data collected 

When you give us personal information, we take steps to make sure that it’s treated securely. 

Non-sensitive details (your email address etc.) are sent normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. We have no services in use that would facilitate the need for
How long will we hold your data for? 

Contracted Services: We will hold your data for 7 years in line with our regulatory requirements. 

Access to your information, correction, portability and deletion 

What is a Subject Access Request? 

This is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the following address: Simon Dunford. W.S Tout & Co Ltd, 40 Park St, Weymouth, Dorset. DT47DF. We will respond to your request within one month of receipt of the request. 

We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing touts.tv@hotmail.co.uk or writing to the above address. 

Objections to processing of personal data 

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims. 

Data Portability 

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if: 

(a) The processing is based on consent or on a contract, and 

(b) The processing is carried out by automated means. 

Your Right to be Forgotten 

Should you wish for us to completely delete all information that we hold about you for: 

· Email: touts.tv@hotmail.co.uk or 

· In Writing to: W.S Tout & Co Ltd, 40 Park St, Weymouth, Dorset. DT47DF.

Other websites 

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. 

Complaints 

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office. 

Changes to our Privacy Policy 

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24 May 2018 and the Version number is 1.0 in line with the new GDPR guidelines. 

How to contact us 

Please contact us if you have any questions about our privacy policy or information we hold about you: 

· By email: touts.tv@hotmail.co.uk
· Or write to us at Simon Dunford .W.S Tout & Co Ltd, 40 Park St, Weymouth, Dorset. DT47DF.